Shipping & Returns

At Chal Shoes, every pair is handcrafted with care. Please review our shipping and exchange policy before placing your order.

1. Domestic Shipping (India)

  • Your first shipment is free across India.
  • In case of an exchange or additional shipment, shipping charges will apply and must be paid by the customer.
  • Delivery timelines range from 10-25 business days depending on your location and production lead time.

2. International Shipping

  • We offer international shipping upon request by email.
  • International orders are not eligible for return or exchange due to customs and cross-border logistics.
  • Delivery times may vary significantly due to customs clearance, port delays, and local taxes.
  • We will do our best to ship your order promptly, but we cannot guarantee delivery within a fixed number of days.

3. Exchange Policy (India Only)

  • Exchanges are accepted for unworn and undamaged products.
  • Customers must initiate an exchange request within 7 days of receiving the order.
  • All exchange-related shipping charges are to be borne by the customer.
  • We reserve the right to refuse exchanges for used or damaged items.
  • For Discounted Items, we do not offer exchange or return. 

4. Contact for Support

For shipping, delivery, or exchange queries, please write to us at: Logistics@chalshoes.in

Return, Refund & Exchange Policy

At Chal Shoes, each pair is handcrafted with care and intention. Our commitment to sustainability means that many of our materials—especially upcycled ones—are unique and vary from pair to pair. Please read our return, refund, and exchange policy carefully before making a purchase.

 

1. No Refunds

  • We do not offer refunds on any products once sold.
  • Please ensure you review product details and sizing carefully before placing your order.

2. Exchange Policy (Domestic Orders Only)

We offer exchanges for size-related issues within India, subject to the following conditions:

  • You must raise your exchange request within 7 days of receiving your order.
  • Items must be unused, unworn, and in their original packaging.
  • First shipment is free. All subsequent exchange-related shipping (to and from) is to be borne by the customer.

3. Upcycled Materials & Handcrafted Nature

  • Due to the nature of upcycled materials, slight variations from product imagery are expected. No two pieces will be identical, but the style and quality will remain consistent.
  • Our shoes are made by hand, not machines. This may result in minor, natural differences in stitching or finish, which are not considered defects.

4. Discounted & Sale Items

  • All discounted items are final sale and not eligible for return, refund, or exchange.

5. How to Request an Exchange

Email us at Logistics@chalshoes.in with your:

  • Order number
  • Reason for exchange
  • Preferred new size

Our team will guide you through the next steps.

Shoe Care Guide: Love Your Shoes Longer

Every pair of Chal Shoes is handcrafted with care — and a little love from your side can make them last even longer. Here’s how to keep them looking their best, depending on the material:

Fabric & Denim Shoes

Upcycled | Lightweight | Breezy
How to clean:

  • Use a soft toothbrush, mild soap, and water to gently scrub the surface.
  • Rinse with a damp cloth — no need to soak.
  • Air-dry completely before wearing.

Pro tip: Avoid machine washing unless specified. Spot cleaning helps retain shape and color.

Leather Shoes

Premium | Durable | Timeless

How to clean:

  • Wipe gently with a damp cloth to remove dirt.
  • Use a leather conditioner occasionally to maintain suppleness.
  • Store in a dry place away from direct sunlight.

Avoid: Soaking in water, heavy scrubbing, or machine washing.

Suede Shoes

Velvety | Delicate | Textured

How to clean:

  • Use a suede brush or suede cleaning kit (available online or in shoe stores).
  • For stains, gently rub with a suede eraser or a dab of white vinegar on a cloth.
    Note: Suede is sensitive to water — always brush when dry.

Babouche (Machine Washable Styles)

Everyday | Easy | Comfortable

How to clean:

  • Toss into the washing machine on a gentle cycle with cold water.
  • Air-dry in shade (not direct sun).

Note: Some fraying may occur with time — simply trim it off with scissors to keep them neat.

Tire Sole & Upcycled Styles

Strong | Eco-friendly | Unique

How to clean:

  • Wipe down the soles with a damp cloth or soft brush.
  • For upper materials, follow the instructions above based on leather, fabric, or denim.
    Note: These soles are super durable — perfect for everyday wear with a conscience.

Final Tips

  • Always store your shoes in a cool, dry place.
  • Use paper stuffing or shoe trees to retain shape.
  • Rotate between pairs to give each shoe time to breathe.